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This week, we have been exploring real-world scenarios at an organization where I worked; they were a retail provider. While I spent most of my time in the technology operations...

You’ve seen this before, perhaps. On paper, everything looked fine. Our logistics partner was hitting every pickup window; our carriers generally met transit SLAs; the warehouse was definitely locked in...

The Real Problem Isn't Your StandupsAre you working on the organization or in it? This fundamental question drives to the heart of a critical misunderstanding in agile transformation. Hi, my...

Two months before the holiday launch, an electronics company I have worked with held its Thursday portfolio review. Exciting right?Every internal chart looked green; our sprints were on track, test...

In the quarterly review, the dashboard looked triumphant; more features shipped than in any quarter on record. Then I surfaced two quiet charts; customer churn ticked up, support contacts spiked...

Releases kept slipping; the team’s burndowns were fine; the real problem sat in plain sight. Every change waited in a test environment queue that moved slowly, shared across products, with...

Halfway through the quarter, Finance froze hiring to “protect the budget”; the decision hit a critical product just as usage was spiking. Work piled up in analysis; support tickets climbed...

Have you ever had this scenario?Leadership cheered a 25% spike in team velocity, then watched support tickets spike the same week. The team had divided the work into smaller stories...

Introduction: The Problem with Traditional Agile MetricsIf you're an agile coach, what metrics are you capturing? Let me guess. Is it velocity? Very common metric. We'll find if your velocity...

Sprint Review reports were green, yet releases kept missing the mark. In the quarterly review, a VP asked, “Where is the work actually getting stuck?” A Scrum Master pulled leaders...

The CTO sat at the head of the quarterly review table, scanning a beautiful dashboard (that took us two years to develop to the state they were happy with, by...

At a global company undergoing a massive organizational redesign, the HR team had a dilemma:“How do we make our performance reviews more meaningful, less bureaucratic, and aligned with how our...