In the quarterly review, the dashboard looked triumphant; more features shipped than in any quarter on record. Then I surfaced two quiet charts; customer churn ticked up, support contacts spiked...
Releases kept slipping; the team’s burndowns were fine; the real problem sat in plain sight. Every change waited in a test environment queue that moved slowly, shared across products, with...
Halfway through the quarter, Finance froze hiring to “protect the budget”; the decision hit a critical product just as usage was spiking. Work piled up in analysis; support tickets climbed...
Have you ever had this scenario?Leadership cheered a 25% spike in team velocity, then watched support tickets spike the same week. The team had divided the work into smaller stories...
Introduction: The Problem with Traditional Agile MetricsIf you're an agile coach, what metrics are you capturing? Let me guess. Is it velocity? Very common metric. We'll find if your velocity...
Sprint Review reports were green, yet releases kept missing the mark. In the quarterly review, a VP asked, “Where is the work actually getting stuck?” A Scrum Master pulled leaders...
The CTO sat at the head of the quarterly review table, scanning a beautiful dashboard (that took us two years to develop to the state they were happy with, by...
At a global company undergoing a massive organizational redesign, the HR team had a dilemma:“How do we make our performance reviews more meaningful, less bureaucratic, and aligned with how our...
During a portfolio review, a visibly frustrated VP of Product dropped the mic: “We have eight Agile Coaches and we’re still missing deadlines. What are they even doing?”It wasn’t a...
The Scrum Master had been supporting her development team for nearly a year. Their velocity was stable, standups were doing their job, and retrospectives often wrapped up early with clearly...
Let's talk about design. No, I'm not talking about UI/UX design or home design or blueprints or anything like that. I'm talking about organizational design. How does the design of...
When the AI rollout initiative launched, the CTO’s instructions were clear: “We need efficiency and standards across the delivery teams. Make sure the Scrum Masters implement these standards.” It sounded...